Privacy Policy

1. Information We Collect

1.1 Personal Information You Provide

• Account Information: When you create an account, we collect your full name, email address, and password (stored in encrypted form).
• OAuth Provider Data: When you sign in using Google, Facebook, or other OAuth providers, we receive your profile information including name, email address, and profile picture.
• Billing Information: For paid subscriptions, we collect payment details through secure third-party payment processors. We do not store complete credit card numbers.
• Communications: When you contact us, we collect the contents of your messages and any information you provide.

1.2 Content and Usage Data

• Uploaded Images: Product photos and clothing images you upload for AI processing.
• Generated Content: AI-processed images and your project history.
• Usage Data: Information about how you interact with our services, including pages visited, features used, and time spent.
• Technical Data: IP address, browser type, device information, and operating system.
• Cookies: We use cookies to maintain sessions, remember preferences, and analyze site usage.

2. How We Use Your Information

• Service Delivery: To provide, maintain, and improve our AI photography services.
• Account Management: To create and manage your account, process subscriptions, and handle billing.
• Communication: To send you service-related emails, updates, and respond to inquiries.
• Personalization: To customize your experience and recommend features.
• Analytics: To understand usage patterns and improve our platform.
• Security: To detect, prevent, and address fraud, security issues, and technical problems.
• Legal Compliance: To comply with applicable laws and regulations.

3. Data Sharing and Disclosure

We do not sell your personal information. We may share your data in the following circumstances:

• Service Providers: With trusted third-party vendors who help us operate our platform (hosting, payment processing, analytics).
• Legal Requirements: When required by law, legal process, or government request.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.
• With Your Consent: When you explicitly authorize us to share your information.

4. Data Security

We implement industry-standard security measures to protect your personal information:

• Encryption of data in transit and at rest
• Secure password hashing
• Regular security audits and updates
• Access controls and authentication protocols
• Secure third-party service providers

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

5. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data.
• Correction: Update or correct inaccurate information.
• Deletion: Request deletion of your personal data (subject to legal obligations).
• Data Portability: Receive your data in a structured, machine-readable format.
• Withdraw Consent: Withdraw consent for data processing where applicable.
• Object: Object to certain types of data processing.
• Opt-Out: Unsubscribe from marketing communications.

To exercise these rights, please contact us at privacy@cloyai.com.

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain legitimate business purposes

When you delete your account, we will delete or anonymize your personal data within 30 days, except where retention is required by law.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Maintain your session and keep you logged in
• Remember your preferences and settings
• Analyze site traffic and usage patterns
• Improve user experience and performance

You can control cookies through your browser settings. Disabling cookies may affect the functionality of our services.

8. Children's Privacy

Our services are not intended for users under 13 years of age. We do not knowingly collect personal information from children. If we discover that we have collected data from a child, we will delete it immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with applicable laws.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on our website and updating the "Last Updated" date. Your continued use of our services after changes constitute acceptance of the updated policy.